POST WALK Frequently Asked Questions

Q: Can I still turn in donations?
A: Yes! You can continue to receive online donations on your personal fundraising Web page until Friday, August 12, 2011. You can also mail checks, money orders, and matching gift forms to the AIDS Walk office all year round, but the deadline to collect donations to qualify for Fundraising Incentive Awards or to be credited to your team's total is Friday, August 12.
Donations can be mailed to*:
AIDS Walk San Francisco
P.O. Box 193920
San Francisco, CA 94119-3920
*Please be sure to clearly indicate the name of the walker who should receive credit for the donations you mail.

Q: I never picked up my Fundraising Incentive Awards on the day of the AIDS Walk. How can I get them?
A: The deadline to turn in funds to qualify for Incentive Awards is August 12. In order to save money on postage, we encourage you to visit the AIDS Walk office to pick up your awards at the end of August. The AIDS Walk San Francisco office is located at 121 Second Street, 4th Floor, San Francisco, CA 94105. Call our office at 415.615.9255 with any questions. We will not be mailing awards this year unless explicitly requested.

Q: I was not able to come to the Walk. Can I still turn in donations and collect Fundraising Incentive Awards?
A: Absolutely! You can mail donations to the above address, or donate online at aidswalk.net. Please see above information regarding collecting Fundraising Incentive Awards.

Q: Some of my donors sent in donations directly to the AIDS Walk Office. Can I get a list of people who sent checks in to sponsor me?
A: Unfortunately we do not have the resources to be able to provide you with a list of each individual who sent in a check for you. We can, however, tell you the total amount of cash and checks that we have received in the office for you. If you would like to have a record of each person who donated to you, next year consider asking your donors to send checks to you, so that you can record the donation on your Sponsor Form, and then send them to the AIDS Walk office, clearly marked to be credited to your fundraising total.

Q: When will the website be updated with the donations I turned in on the day of the AIDS Walk?
A: While credit card donations made through the website will automatically appear on a walker's personal Web page, we do not have the resources to update the website with offline (check, cash, and matching gift forms) donations. Walkers can update their fundraising Web pages by logging in and choosing the "Enter Offline Donations" option in the upper right-hand side of the screen. Simply follow the prompts to enter the information for each cash or check donation received. If you are a Team Leader you will be receiving a Team Roster via e-mail near the end of August which will list all Team Members and their fundraising totals, both off-line (checks, cash, and matching gift forms) and credit card donations.

Q: I sponsored a walker online and it is not showing up on their page. What happened?
A: If the donation has cleared from your credit card then you may have made the donation as a general donation. Check your confirmation e-mail; under your contribution you should see the name of the walker you attempted to sponsor. If you see "AIDS Walk San Francisco" then the donation was made as a general donation. You can e-mail us at awsfteams@aidswalk.net or call us at 415.615.9255 and we will transfer the donation.

Q: The total I see for myself or my Team Members on the Team Roster I received in the e-mail is not correct. What happened?
A: See above regarding credit card donations accidentally made as a general donation. Another reason for the discrepancy may be that sometimes when a donor sends in a check to the AIDS Walk San Francisco office they do not designate whom they would like to sponsor. When this happens we allocate their donation as an AIDS Walk general donation. Please call the AIDS Walk office at 415.615.9255and we will do our very best to match your records with the donations we have received in our office for you.

Q: When will final team totals and the 2011 Gold Team list be announced?
A: Gold Teams are the top fundraising teams. The deadline to turn in money to be counted toward your team total and individual totals is Friday, August 12 at 5:00 p.m. Final team totals and the 2012 Gold Teams list will be announced in late August.

Q: How can I get my donors receipts?
A: The San Francisco AIDS Foundation will automatically send a receipt for any check that is $250 or more. You can use your cancelled check or your credit card confirmation e-mail as a receipt as well. If one of your donors would like a receipt for a cash donation, or a check donation under $250, please call our office at 415.615.9255. We will mail your donor a receipt.

Q: Where can I buy more of those delicious snacks and beverages that I tried at the AIDS Walk?
A: Click here to view our 2011 In-Kind Sponsors and get more information on the products that these companies generously donated to the AIDS Walk.

Q: How can my company become a sponsor or donate products to AIDS Walk 2012?
A: Click here to read more about joining our family of corporate sponsors. You may also contact our AIDS Walk Sponsorship Manager, Brent Colby, for more information: brentc@aidswalk.net.

Q: How can I get my community service paperwork signed for the hours I volunteered at the AIDS Walk?
A: Call the AIDS Walk office at 415.615.9255and tell us which volunteer shift you completed. Once we verify your participation, we can send a letter confirming your community service.

Q: When can I register for AIDS Walk 2012?
A: Our website will be ready for team and individual registrations in March 2012.

Q: When do volunteer opportunities begin for AIDS Walk 2012?
A: We will have regular in-office volunteer opportunities starting in April 2012. Please call our office at 415.615.9255 for more information.